Shipping and return policies for GUTE GUTE

Shipping Info
Items will be send via www.israelpost.co.il
Return Policy
As of 14 December 2010, consumers have the ability to return goods and cancel services according to the law. The regulation creates a variety of categories of purchases with varying criteria for return, so you must be careful to understand what you can return and under what conditions.

Basic criteria for return
To return an item, the following basic criteria must be met.
Value of the item: 50 NIS or more
Method of payment: Payment cannot have been made with gift certificates or cash value cards.
Proof of purchase: You must be able to present a receipt or exchange slip that lists the item, the date of purchase, the amount paid, and the method of purchase.
Condition of the item: Undamaged and unused. Being in the original packaging is considered proof of it being unused. If the consumer had to purchase a good to use the service, the consumer is allowed to return the item even if used as long as the item is undamaged (e.g., mobile phone purchased with mobile phone service).
Ongoing transactions: In the case of an ongoing service, the consumer can cancel the transaction and only pay for the service used.
Where you can return: Returns can be made at any of the branches of the company, unless the purchase was made at a franchisee (which is clearly marked as a franchisee).
Item delivered 6 months or longer after purchase: This transaction can only be cancelled before delivery of the goods.